Missing or Incorrect Loyalty Points at Kingdom Casino: What to Do

If your loyalty balance looks wrong, do not guess or keep playing until you understand the record. The former kingdom casino used Comppoints (CP) to track progress through its VIP ladder, but points applied only to qualifying real-money slot play. This guide explains what to check, which records matter, and how to raise a clear support request using the information available from the casino’s operating period.

Understand how kingdom casino loyalty points worked

The loyalty system was based on Comppoints rather than a simple reward for every wager. New players began at Serf, and the public programme had seven named tiers. The key rule was that real-money slot play earned points, while wagering with bonus funds did not. That distinction explains many apparent errors.

Which bets counted towards Comppoints?

For New Zealand dollar accounts, the published rate was 1 CP for every NZ$20 wagered on slots with real money. Crypto accounts had separate rates, such as 1 CP per 20 USDT or 0.0003 BTC wagered. Table games, live games and bonus wagering were not a safe basis for claiming points under the published rules.

Account currency	Published slot wagering for 1 CP	Important condition
NZD	NZ$20	Real-money slot play
BTC	0.0003 BTC	Real-money slot play
ETH	0.007 ETH	Real-money slot play
BCH	0.04 BCH	Real-money slot play
LTC	0.26 LTC	Real-money slot play
DOG	140 DOG	Real-money slot play
USDT	20 USDT	Real-money slot play

Check your account before reporting a missing balance

Start with the account’s Bonuses and History areas, if you can still access them. Compare the game, date, currency and wager amount with the points shown. A delay or a mismatch in currency can make the total appear incorrect, especially because the casino supported NZD while its internal operating currency was EUR.

Build a simple evidence record

Keep screenshots of the loyalty tier, transaction history and relevant game sessions. Note the account email, approximate time in New Zealand time, game title and whether the funds were cash or bonus funds. Do not send a password, full card number or private authentication code.

• Record the displayed CP balance before and after the relevant play.
• Separate real-money wagers from bonus-funded wagers.
• List the exact game titles and payment currency involved.
• Save any promotion or VIP terms that applied on that date.

Contact support with a clear points dispute

A useful complaint is specific and easy to verify. During its operating period, Kingdom Casino advertised 24/7 live chat and email support, including support@kingdomcasino.com. Since those were historical channels, availability may no longer be reliable. If you use an old contact route, avoid sending repeated requests that could split the evidence across several conversations.

What to include in your message

Explain the expected calculation in one line. For example, NZ$200 of qualifying slot wagering should equal 10 CP under the published NZD rate, before considering any account adjustment. Ask support to confirm the qualifying wager total, the points calculation and the reason for any excluded play.

A short message can follow this structure:

1. Give the account email and the date range.
2. State the points balance you expected and the balance displayed.
3. List the qualifying wagers and attach readable evidence.
4. Ask for a transaction-level review and written calculation.
5. Keep the reply and request a reference number if one is offered.

Check whether the missing points affect a VIP reward

Points mattered because each threshold unlocked a different tier. The published ladder ranged from Serf at 0–499 CP to Diamond King at 48,000 CP or more. Rewards included free spins, cash gifts and daily cashback, but each reward had separate conditions. A corrected balance did not automatically mean that every earlier promotion should be restored.

Know the reward linked to each tier

Vassal began at 500 CP and carried 100 free spins. Seigneur began at 1,000 CP and showed €20 plus 50 free spins, while Royal Advisor began at 2,000 CP with €50 plus 20 free spins. Silver, Golden and Diamond King offered daily cashback at 10%, 15% and 30%, subject to loss and cashout limits.

Tier	CP range or threshold	Published benefit	Cashback cashout cap
Serf	0–499	Starting level	Not listed
Vassal	500–999	100 free spins	Not listed
Seigneur	1,000–1,999	€20 and 50 free spins	Not listed
Royal Advisor	2,000–3,999	€50 and 20 free spins	Not listed
Silver King	4,000–9,999	10% daily cashback	NZ$250
Golden King	10,000–47,999	15% daily cashback	NZ$500
Diamond King	48,000+	30% daily cashback	NZ$1,000

Protect your balance and set realistic expectations

Do not deposit more simply to reach a VIP threshold while a points dispute remains unresolved. The published programme required real-money slot wagering, and cashback itself was bonus credit with 3× wagering. Reward activation and expiry rules could also be short: VIP free spins had to be activated within 3 days, used within 7 days and completed within another 7-day period.

It is also wise to separate a loyalty complaint from a withdrawal complaint. The historical New Zealand payment table listed a NZ$45 minimum withdrawal, while general terms referred to a €20 equivalent. That difference shows why account-specific terms and the selected payment method mattered. A points correction would not remove identity checks, bonus wagering rules or payment limits.

Conclusion: use records, not assumptions

Missing Comppoints are easiest to challenge when you show the qualifying wager, currency, date and expected calculation. Check that the play used real money and eligible slots, preserve account records, then ask for a transaction-level explanation. If the operator does not provide a clear answer, avoid further deposits and keep every message, screenshot and statement together for your own records.